Shipping Policy
We offer fast and reliable shipping to ensure your items arrive safely and on time. Here’s everything you need to know about our shipping process:
- Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times depend on your location and the shipping method selected at checkout.
- Shipping Costs: Shipping costs are calculated based on your location and the size of your order. You can see the exact cost during checkout.
- Order Tracking: Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.
International Shipping
We currently offer international shipping to select countries. Please note that international orders may be subject to customs fees, import taxes, and duties. These additional charges are the responsibility of the customer.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy:
- Return Period: You have 30 days from the date of delivery to return items for a full refund or exchange. Items must be unused, unworn, and in their original packaging.
- How to Initiate a Return: To initiate a return or exchange, please contact our customer service team at support@cumulusclothing.com. Include your order number and details about the item you wish to return.
- Return Shipping: The customer is responsible for the return shipping cost, except in cases where the item is defective or incorrect.
- Refunds: Once your return is processed, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
- Exchanges: If you wish to exchange an item, please contact us to check availability and initiate the exchange process.
Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at support@cumulusclothing.com with photos of the damage. We will arrange for a replacement or refund.
Need Assistance?
If you have any questions about shipping or returns, feel free to reach out to us at support@cumulusclothing.com. We're here to help!